FAQ
Everything you'd want to ask a contractor before hiring one.
Straight answers on estimates, timelines, permits, materials, and how we run a job. Still curious? Give us a call — we're happy to talk it through.
Section 01
Getting started
How do I request an estimate?+
Fill out our contact form or call us directly. We'll schedule a free on-site consultation, walk the project with you, and follow up with a written, itemized estimate within a few business days.
Do you charge for estimates?+
No. Consultations and written estimates are always free, and there's no obligation to move forward after receiving one.
How far in advance should I book?+
For kitchens, bathrooms, and additions we usually book 6–10 weeks out. Smaller repairs and finish work can often start within a couple of weeks.
Section 02
Timelines & scheduling
How long will my project take?+
It depends on scope, but as a rule of thumb: bathrooms 3–5 weeks, kitchens 4–8 weeks, decks 2–4 weeks, and additions 3–6 months. You'll receive a milestone schedule before we begin.
Will I get weekly progress updates?+
Yes. Your project manager sends photos and status notes weekly, and is reachable by phone and text throughout the project.
What happens if the timeline slips?+
We build buffer into the schedule for weather and inspections. If something outside our control causes a delay, we tell you immediately, in writing, with a revised plan.
Section 03
Estimates & pricing
Are your estimates itemized?+
Yes — every proposal breaks out labor, materials, and allowances line-by-line so you know exactly what you're paying for.
Do you require a deposit?+
We typically ask for a modest deposit at contract signing, followed by scheduled progress payments tied to project milestones.
How do change orders work?+
If you change your mind mid-project — it happens — we'll price the change in writing before any additional work begins. No surprise add-ons on your final invoice.
Section 04
Permits, insurance & warranties
Are you licensed and insured?+
Yes. We're a registered Connecticut Home Improvement Contractor and carry full general liability and workers' compensation coverage. Documentation is available on request.
Do you pull the permits?+
For any work that requires one — additions, structural changes, plumbing, electrical, decks — we handle the permitting process from start to inspection.
What kind of warranty do you offer?+
Every project includes a one-year workmanship warranty. Manufacturer warranties on materials (roofing, siding, cabinetry, fixtures) pass through directly to you.
Section 05
Materials & craft
Can I supply my own materials?+
In most cases, yes — though we can usually get better pricing and warranty coverage through our supplier accounts. We'll be transparent about the trade-offs.
Do you offer design guidance?+
For remodels, we help with layout, material selections, and finishes. For larger projects we can coordinate directly with your architect or designer.
What if I don't like a finish once it's installed?+
We'll do a walk-through together at key points — before tile, before paint, before final trim — so decisions get confirmed in daylight, not surprises after the fact.
Section 06
During construction
Can I stay in my home during the project?+
For most remodels, yes. We install dust barriers, protect adjacent finishes, and clean the site every day. For whole-home projects we'll talk through the trade-offs of staying vs. staging elsewhere.
How do you protect the rest of my house?+
Zip walls, floor protection, HEPA filtration where needed, and daily broom-clean. Your living space stays livable.
Who's my main point of contact?+
One project manager owns your job from start to finish. You'll always know who to call, and you won't have to repeat yourself.
Didn't see your question?
Ask us directly — we'd rather answer than guess.
Give us a call or drop a note through the contact form. We'll get back to you within one business day.

